Orders & Payment
Orders are subject to product availability and payment authorization. Customers are responsible for reviewing product selections, quantities, colors, lengths, textures, shipping information and other order details before completing checkout.
If you need to request a change or cancellation, contact UNGATE Hair as soon as possible. Once an order has entered fulfillment or a custom order has entered production, changes or cancellations may no longer be possible.
Prices, promotions and product availability are subject to change without notice.
Shipping & Delivery
UNGATE Hair orders are processed through our U.S.-based fulfillment facility. Orders placed Monday through Friday before the applicable fulfillment cutoff may be processed the same business day. Orders placed after the cutoff, on weekends or on holidays will be processed on the next applicable business day. Processing times may vary during periods of high order volume.
Available shipping options and rates are provided at checkout. Once an order ships, tracking information will be sent using the contact information provided with your order. Carrier transit times begin after an order has been processed and transferred to the carrier.
Delivery dates are estimates unless the selected carrier service specifically provides a guaranteed delivery commitment. UNGATE Hair is not responsible for carrier delays caused by weather, service interruptions, peak shipping periods or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address. Once an order enters fulfillment, we cannot guarantee that an address can be changed.
Orders are shipped with tracking and delivery confirmation. Certain higher-value shipments may require a signature and/or additional shipping protection.
If an order arrives damaged, contains an incorrect item or appears to have been lost in transit, contact UNGATE Hair promptly. Photos, packaging, tracking information or other documentation may be required to investigate the shipment and determine an appropriate resolution.
If tracking shows an order as delivered but it cannot be located, customers should first check the delivery location and contact the carrier. UNGATE Hair will assist with available carrier inquiries when appropriate. Carrier-confirmed delivery does not automatically qualify an order for replacement or refund.
Returns & Exchanges
Customers may request a return or exchange of eligible hair products within 14 days of confirmed delivery.
Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.
Returned hair must be unused, unaltered and in its original condition and packaging. All original tags, bundle ties and UNGATE Hair tamper-evident security seals must remain attached and intact.
Hair that has been installed, worn, washed, cut, colored, bleached, chemically treated or otherwise altered is not eligible for return or exchange. Lace products must have uncut and unaltered lace.
Removal, cutting, replacement or alteration of an UNGATE Hair security seal makes the product ineligible for return or exchange.
Returns must be authorized by UNGATE Hair before being shipped. Customers are responsible for return shipping when returning an eligible product because of preference, change of mind or ordering error.
If UNGATE Hair shipped an incorrect item or determines that an item has a qualifying product defect, we will provide an appropriate resolution and cover applicable return shipping.
Original shipping charges are non-refundable except when the return results from an error by UNGATE Hair.
Human Hair & Product Expectations
UNGATE Hair offers 100% human hair, including products identified as virgin hair where applicable.
Because human hair is a natural product, minor variations in color, texture, wave pattern, density or appearance may occur between individual pieces or orders. These natural variations are not necessarily product defects.
Hair longevity and performance depend on installation, maintenance, products used, heat exposure, chemical processing and individual care. UNGATE Hair cannot guarantee a specific lifespan after hair has been installed, altered or chemically processed.
Sale & Promotional Items
Items specifically identified as “Final Sale” at the time of purchase are not eligible for return or exchange unless the item received is incorrect or determined to have a qualifying defect.
Custom Packaging
Custom branding and packaging services are available exclusively in connection with hair products purchased through UNGATE Hair, unless otherwise expressly agreed by UNGATE Hair.
Customers are responsible for reviewing and approving artwork, spelling, colors, dimensions, quantities and other specifications before production. Colors displayed electronically may vary from final printed materials due to differences in screens, materials and printing processes.
Once the customer has approved the final specifications and production begins, all custom, branded, personalized and private-label packaging orders are final sale and cannot be canceled, returned, exchanged or refunded because of change of mind, customer-provided artwork errors or previously approved specifications.
If completed packaging materially differs from the approved production specifications, contact UNGATE Hair so the issue can be reviewed and an appropriate resolution determined.
Production and delivery timelines for custom packaging are estimates and may differ from standard hair-product fulfillment times.
Storage Services
UNGATE Hair may offer storage of customer-owned branded packaging and/or hair inventory in connection with our branding and fulfillment services.
Applicable storage allowances, complimentary storage periods, fees and other terms will be provided to the customer before storage services begin.
Customers remain responsible for applicable storage and fulfillment charges associated with their inventory. UNGATE Hair may establish reasonable requirements regarding inventory that remains in storage for an extended period or accounts with unpaid storage charges. Customers will be notified before any action is taken regarding stored inventory.
Fulfillment Services
Eligible customers may arrange for UNGATE Hair to fulfill hair orders directly to their customers using approved branded packaging.
Fulfillment services, associated charges and operating requirements will be established before service begins.
Customers utilizing fulfillment services are responsible for providing accurate customer order and shipping information. Shipping charges, carrier delays, address errors and other delivery matters remain subject to the Shipping & Delivery provisions above.
Availability of storage and fulfillment services may depend on inventory levels, packaging availability and account status.
Billing & Order Concerns
If you believe there is an issue with an order or charge, please contact UNGATE Hair so we have an opportunity to review and resolve the matter.
When necessary, UNGATE Hair may provide relevant order documentation-including order records, tracking and delivery confirmation, customer communications, approved custom artwork, and security-seal records – to payment processors or financial institutions in connection with a payment dispute.
Policy Updates
UNGATE Hair may update these policies periodically as our products and services evolve. The policy applicable to an order will generally be the version in effect at the time the order was placed, except where changes are required by law.
Contact Us
Questions regarding an order, return, shipping, custom packaging, storage or fulfillment can be submitted through the Contact page on UNGATE Hair.